Sage Support Plans — Coverage That Fits How You Work
Whether you need occasional help or a team that treats your month-end like their own, there is a level of Sage support that fits. Compare ad-hoc support, our standard retainer plan, and priority coverage — all delivered by consultants who are licensed U.S. CPAs.
Compare the Plans
Three levels of coverage, one team. Every plan is delivered by Digit Masters consultants — all licensed U.S. CPAs — and scoped to your user count, modules, and whether you run Sage 100, Sage 300, or both.
| Ad-Hoc Support | Standard Plan | Priority Plan | |
|---|---|---|---|
| How it works | Per-incident help, no commitment. You contact us when something comes up. | A monthly retainer for ongoing support with consistent availability. | A monthly retainer with priority handling for businesses where downtime is expensive. |
| Best for | Occasional questions, or teams with an internal resource handling day-to-day issues. | Businesses with steady, somewhat unpredictable support needs — a few questions a week, periodic troubleshooting. | Businesses whose close, shipping, or payroll cannot wait in a queue. |
| Response commitment | Requests worked in the order received; no defined response window. | Response times defined in your plan agreement. | The fastest response times we offer, defined in your plan agreement. |
| Month-end close support | Available per incident. | Part of the plan — reconciliations, inventory valuation, period-end and GL tie-outs. | Part of the plan, with close-period requests scheduled first. |
| System reviews & planning | Not included. | Periodic review of configuration and open issues. | System review plus proactive version and upgrade planning, so deadlines never surprise you. |
| Platforms covered | Sage 100 & Sage 300 | Sage 100 & Sage 300 | Sage 100 & Sage 300 |
For what day-to-day support actually covers — troubleshooting, training, integrations, month-end help — see our ERP support page, or the platform-specific Sage 100 support and Sage 300 support pages.
How Plans Are Scoped
We do not publish a flat plan price, for the same reason we do not quote implementations off a rate card: the honest number depends on your system. Scoping looks at your user count, your modules (core financials price differently from manufacturing with BOM and Work Order), single-entity versus multi-entity setups, and the volume of requests you actually generate. You get the scope and the price in writing before anything starts — and if ad-hoc support is genuinely the better fit for your usage, we will tell you so. That recommendation discipline is the same one behind our Sage 100 pricing guide.
Not Sure Which Fits?
Most businesses start with a free health check. It tells both of us how your system is actually doing — version status, data health, where your support needs really come from — and the right plan level usually becomes obvious from the findings.
Not Sure Where Your Sage 100 Stands?
Start with a free Sage 100 Health Check. We review your version and support status, the modules and licenses you are paying for, and your upgrade options — then give you a straight answer on what needs attention. No obligation.
Get a Free Sage 100 Health Check →Frequently Asked Questions
Do you publish prices for your support plans?
No — deliberately. A support plan priced without knowing your user count, modules, and how you actually use Sage would be a guess, and guesses in this business become surprises later. We scope every plan after a short assessment (the free health check is the usual starting point) and quote it in writing.
Can I start ad-hoc and move to a plan later?
Yes — many clients do exactly that. Start per-incident while we learn your system; if a pattern of steady needs emerges, we will show you the comparison and you can move onto a plan. Plans can also be adjusted as your team and system change.
Do your plans cover both Sage 100 and Sage 300?
Yes. One team covers both platforms, which matters for businesses running Sage 100 in one entity and Sage 300 in another — you should not need two support relationships. See our ERP support page for what day-to-day coverage includes.
What if we only need help once?
Use ad-hoc support. There is no plan to buy and no commitment — you describe the issue, we scope it, and you pay for that work only. If one-off needs start recurring, we will flag it and show you whether a plan would cost less.