Sage 100 Support Services
Responsive, CPA-led Sage 100 support for manufacturers and wholesale distributors. We resolve month-end close issues, troubleshoot system errors, train new users, and keep your Sage 100 environment running smoothly — in English or Chinese.
What Our Sage 100 Support Covers
Troubleshooting & Error Resolution
Module errors, posting issues, period-end lockouts, and data integrity problems — diagnosed and resolved by consultants who understand both the software and your books.
Month-End & Year-End Close Support
Hands-on help closing periods, reconciling subledgers to the GL, and resolving the discrepancies that turn a two-day close into a ten-day close.
User Training & Onboarding
New hires and role changes happen — we provide role-specific Sage 100 training so new staff are productive quickly, in English or Chinese.
System Tune-Ups
Periodic reviews of your Sage 100 configuration to catch drift — unused custom fields, inefficient workflows, and reporting gaps that accumulate over time.
Third-Party Module Support
Payment processors, EDI connectors, and manufacturing add-ons — we support the full ecosystem around Sage 100, not just the core modules.
Monthly Support Retainers
Predictable monthly support plans for businesses that want a consistent point of contact rather than per-incident vendor tickets.
What is included in Sage 100 support?
Sage 100 support typically includes troubleshooting module errors, resolving period-close issues, answering user questions, training new staff, and maintaining third-party integrations (payment processors, EDI, manufacturing add-ons). Digit Masters offers both monthly retainer plans and on-demand, per-incident support.
Why Work With Digit Masters for Sage 100 Support
Most Sage 100 support requests aren't pure software bugs — they're accounting questions wearing a software costume. A journal entry that won't post, an inventory variance that doesn't reconcile, a report that doesn't match the GL: these need someone who understands both sides. Our CPA-led team diagnoses the root cause rather than just clearing the error message, so the same issue doesn't keep coming back.
We also support the third-party add-ons that often cause the most disruptive issues — particularly during version upgrades, when plugin compatibility is the most common source of post-upgrade problems. See our Sage ERP upgrades & migration page for how we handle that.
Related Sage 100 Services
Frequently Asked Questions
What is included in Sage 100 support?
Sage 100 support typically includes troubleshooting module errors, resolving period-close issues, answering user questions, training new staff, and maintaining third-party integrations such as payment processors, EDI, and manufacturing add-ons. Digit Masters offers both monthly retainer plans and on-demand, per-incident support.
How fast can Digit Masters respond to a Sage 100 issue?
Most support retainer clients receive a response within the same business day, often within a few hours, for standard issues. Critical issues affecting order processing or period close are prioritized.
Do you support Sage 100 add-ons and third-party plugins?
Yes. We support the common third-party ecosystem around Sage 100, including payment processing integrations, EDI platforms, barcode scanning, and manufacturing add-ons — particularly important during version upgrades when plugin compatibility issues are most common.